Sometimes Mozilla Firefox and Google Chrome fail to browse SSL secure sites and show errors. For instance your internet connection is not secure and you browse your bank’s website to login, there are chances that you get an error message.
“Secure Connection Failed
An error occurred during a connection to https://www.abc.com”
“This site can’t be reached.”
Follow the methods below to remove these error messages:
- There are two methods to clear these errors. The first method is for all the browsers. The error message in Google Chrome can be easily removed with the first method. Firefox users go for method 2 only if the method 1 doesn’t work.
- Note: Don’t forget to check your computer’s Date & Time. Configure the Date & Time according to your time zone because sometimes browsers show above error messages when your computer’s Date & Time are not synchronized with the Web Server.
Method 1: Clear Browser’s History, Cache & Cookies
It is the most simplest and recommended solution. Often people forget to clear their browser’s history which later creates problems for secure browsing. When you visit a website, your browser stores lot of information and over time it could cause problems like in logging, slow down of browser, computer speed, etc.
For instance if you haven’t cleared browser history for a month or two, you may not be able to open your online bank account or PayPal etc, so it means that by clearing browser history your privacy is more secure and browser will work better.
- Read this post to learn: How To Clear History, Cookies, Cache In Chrome, Firefox, Opera And Microsoft Edge Step-By-Step
Method 2: For Firefox Only
If the method 1 doesn’t work in Firefox you can try this method.
- Open Mozilla Firefox.
- On URL bar type about:config and press Enter.
- Before you enter into configuration page, it will show you a warning.
- Click I accept the risk! button.
- In Search bar type the Preference Name, security.ssl.enable_ocsp_stapling
- It will be listed below.
- Under the value column, by default its value will be true.
- Double click on ‘true’, it will be changed to ‘false’.
- Double click changes the value.
- You can see that it has been changed to ‘false’. It will be saved automatically.
- Now close the configuration page & Firefox.
- Open the Firefox & browse that website again.
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