Are you trying to sign in to your Payoneer account, but getting the message, “We’re sorry, something unexpected happened. Please contact us if the problem persists.“? Don’t panic! You’re in the right place.

In this tutorial we will guide you on three solutions to get rid of this error, so that you can sign in to your Payoneer account successfully.

The error message doesn’t occur because of the incorrect Email/Username or Password, it occurs because of your browser.

This is the error message that Payoneer shows to you when you try to sign in to your account.

Solutions

There are 3 solutions to get rid of the error message.

Solution 1: Clear the cache and history of your browser and try again. Payoneer is a digital payment service, the privacy and security of your credentials and account is very important.

There is a possibility that you might have visited insecure or spammy websites earlier whose data (history, cookies) is still present on your browser. Learn: How To Clear History, Cookies, Cache In Chrome, Firefox, Opera And Microsoft Edge.

Solution 2 (Recommended)*: Change your browser and sign in to your Payoneer account again. Your first pick should be Microsoft Edge, because it is considered more secure as compare to other browsers. That’s why people prefer it for using online banking and payment service websites.

If Microsoft Edge is not available try on Google Chrome or other browsers.

Solution 3: There could be insecure add-ons or plugins installed on your browser. Payoneer security features may identify those add-ons on your browser and stop you from signing-in to your Payoneer account.

In our case the error was occurring on Mozilla Firefox. When we opened the Payoneer website on Microsoft Edge we were able to sign-in to Payoneer account. Here you can see that the error is removed and redirected to the Two-Step Verification step.

We hope that our recommended solutions have helped you on getting rid of the Payoneer error, “We’re sorry, something unexpected happened. Please contact us if the problem persists.“

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